Syncing up medications reduces stress, improves outcomes for patients
Let’s say you have five medications you take each day. Each month you need to refill your prescription, but your refills are due at different times. Next week, it’s a diabetes medication; the week after, for high cholesterol.
All those trips to the pharmacy can be difficult – especially when busy work schedules or transportation barriers enter the picture, too. The Medication Synchronization program, or Med Sync, helps solve these challenges that sometimes come between patients and their health.
With Med Sync, OneWorld pharmacists align patients’ prescriptions to a single pickup once every month or so. This streamlined service allows pharmacists to spend more time talking with patients or discussing other service offerings, like the mail order or pill packaging programs.
“This is for them to make it easier to pick up their prescriptions every time, and know that we’re here for them,” said Pharmacy Technician Enrique Marquez.
Med Sync is free and available for patients regardless of their insurance status. To be eligible, patients must be on two or more medications for chronic conditions.
“We basically take care of their medications,” said Marquez. “We make sure that they have enough refills. We see if they need to make an appointment with the provider and let them know [they are] up for an appointment … Sometimes medications are discontinued so we try to give them the medication that’s up to date and make sure they’re taking the dose that the provider prescribed them.”
It is an appealing program. From the end of 2023 to the end of 2024, the pharmacy enrolled 509 patients in Med Sync, bringing the total to 1,563 patients.
OneWorld employees help educate patients about the program. For example, customer support representatives learn about medications and other eligibility requirements, so they can have conversations with patients who might benefit from Med Sync. One goal of the conversation? Help relieve the patient’s stress by letting them know OneWorld has their back.
That support matters for patients with multiple chronic conditions. The OneWorld Pharmacy team is dedicated to helping patients take the right medications at the right times, so patients are empowered and supported in becoming the healthiest version of themselves.