Strategic plan meets the moment
For over 50 years, OneWorld has provided quality health care to people regardless of their financial, cultural or insurance status. A new strategic plan will guide OneWorld as we carry our mission forward for the next five years.
The 2026-2030 plan aims to position OneWorld as “the region’s best primary health care organization dedicated to comprehensive Care for All People.” The plan includes four strategic objectives, each with its own tactics as detailed below. The strategic objectives are:
- Strengthen our capacity to meet growing community needs
- Harness technology to enhance the patient and employee experience
- Enhance the perception of OneWorld across the metropolitan area
- Expand our array of services to facilitate access to comprehensive primary care
The strategic plan was developed thanks to the input of OneWorld staff, board members and community organizations. A community health needs assessment, along with patient and demographic data, also helped OneWorld leaders shape future priorities. OneWorld envisions a bold future of quality care for our community.
2026-2030 Strategic Objectives
STRENGTHEN OUR CAPACITY TO MEET GROWING COMMUNITY NEEDS
TACTIC 1
- Enhance employee knowledge of the OneWorld patient experience.
- Continue to deliver integrated and co-located services.
TACTIC 2
- Increase access to our behavioral health services.
- Optimize appointment scheduling practices and processes.
TACTIC 3
- Assess and implement new inventory management systems.
- Evaluate billing contracts.
TACTIC 4
- Streamline specialty care referrals and care management.
TACTIC 5
- Improve clinical health outcomes by 2%.
- Evaluate and establish metrics for internal call centers and care referrals.
TACTIC 6
- Assure appointment fill rate to 100% to increase access to care.
- Introduce rewards to boost access to care.
TACTIC 7
- Increase the number and amount of donors, donations, and grants received.
- Foster growth in service lines that generate patient revenue.
TACTIC 8
- Conduct facility upgrades, repairs and renovations.
TACTIC 9
- Create robust training programs and pathways for employee and community workforce development.
TACTIC 10
- Convene trusted community organizations to better address social determinants of health.
- Collaborate with health systems for specialty care.
HARNESS TECHNOLOGY TO ENHANCE THE PATIENT AND EMPLOYEE EXPERIENCE
TACTIC 1
- Pilot and grow artificial intelligence for administrative functions such as appointment setting, scheduling and development.
TACTIC 2
- Conduct AI pilot for documentation within our medical clinic and expand pending results.
TACTIC 3
- Migrate electronic health records to the cloud by 2028.
TACTIC 4
- Adopt dental digital technologies for treatment, patient communication and billing.
TACTIC 5
- Broaden electronic registration and form completion for our patients.
- Roll out new pharmacy software and examine opportunities for additional physical space.
ENHANCE THE PERCEPTION OF ONEWORLD ACROSS THE METROPOLITAN AREA
TACTIC 1
- Develop an engaging narrative about OneWorld highlighting the welcoming environment, quality of care and unique value of being a patient.
- Grow understanding of and appreciation for OneWorld services throughout the metropolitan area.
TACTIC 2
- Identify and partner with civic leaders and influencers to raise the visibility of OneWorld.
TACTIC 3
- Strengthen focus on maternal and child health.
TACTIC 4
- Refresh our volunteer program.
TACTIC 5
- Invest time at the Nebraska State Legislature to increase funds to care for patients.
EXPAND OUR ARRAY OF SERVICES TO FACILITATE ACCESS TO COMPREHENSIVE PRIMARY CARE
TACTIC 1
- Increase behavioral and substance use disorder services.
TACTIC 2
- Renovate second floor of Pediatric Dental Clinic at 84th and Q and add staff to amplify access to pediatric dental care.
TACTIC 3
- Determine feasibility of second women’s and infant clinic and initiate if feasible.
TACTIC 4
- Open on-site childcare for employees and community residents.
TACTIC 5
- Offer robust training opportunities and pathways for employees and community residents.